Support & Assistance
KEREA Marketplace Help Center
Get support with orders, products, vendors, marketplace access and general enquiries.
Contact Support
Speak with our team
Use email, WhatsApp or our official social media pages to reach the KEREA Marketplace support team.
Send an Enquiry
How can we help?
Complete the form below and the support team will receive your enquiry by email.
Frequently Asked Questions
Common marketplace questions
Review the answers below before submitting an enquiry.
Browse the available clean cooking products, open the product you are interested in, add it to your cart, review the cart and proceed to checkout. You will be required to provide your name, phone number, email, county and delivery location before submitting the order.
A separate order is created for each vendor represented in your cart. You and the vendor receive order notifications. The vendor will then contact you to confirm availability, payment and delivery arrangements.
Yes. You may add products from different vendors to the same cart. During checkout, the system creates separate vendor orders while showing you the complete order summary.
The vendor name and phone number are included in the order confirmation sent to your email and phone. You may also use the contact information provided on the product or order page.
Marketplace vendors go through an approval and KYC review process before they are allowed to publish active products. Product and vendor verification statuses may also be displayed within the marketplace.
Use the enquiry form on this page or contact the KEREA Marketplace support team through email or WhatsApp. Include your order number and the vendor or product involved.
Yes. Some products display Get Quote instead of a fixed price. You can submit an enquiry, contact the vendor through WhatsApp or place an order so the vendor can provide the final quotation.
Open the Vendor Sign In page and choose the vendor registration option. Complete account verification and submit the required business and KYC information for approval.